Last updated 11th July 2023.

Services and Bookings

1. Each consultation appointment must be booked and paid in advance through the Calendly online booking system
2. All appointments take place over Zoom. 
3. New clients are required to submit their preparation through the questionnaire delivered in the booking process 48 working hours prior to their appointment, in order for Pink Flamingo Marketing to fully prepare for the session.
4. Any requests to rearrange appointments must be made 72 hours prior to the appointment, with requests made via email direct to Chloe at Pink Flamingo Marketing. Any appointment changes are subject to availability and repeat requests may incur charges. 
5. Sessions will start promptly at the booked time, so please arrive on time. Please notify Pink Flamingo Marketing via email if you are late, or expect to be late. Any late arrivals will be deducted from your session time and will not be added to the end. Chloe will wait 10 mins, then the session will be seen as a no-show and no refund will be given for the session. 
6. Refund Policy – upon execution of this agreement, you shall be responsible for the full fee. If you cancel any session for any reason, you will receive no refund. For rearrangements please see above.
7. If you fail to attend a session for any reason at the booked time and date, you will forfeit the full session fee that you have paid in advance.
8. If the session does not go ahead due to Pink Flamingo Marketing having technical failures or for any reason Pink Flamingo Marketing cannot attend, your session will be rearranged or refunded as requested.
9. If you have requested an in-person session, this will incur travel and room hire expenses, along with the extra time and energy that is required to deliver in-person. 
10. Any additional services required will be calculated and quoted on a project basis, and always upon by the client before being carried out. 

Services and Communications

• Communication is always made via email directly to Chloe at Pink Flamingo Marketing.

• Any phone correspondence is only made in an emergency.

• No work correspondence or requests will be actioned via social media.

Websites

• Websites are built and hosted on Squarespace, so they are the responsibility of the client. As the client, you are responsible to keep your Squarespace subscription up to date in order to keep the website live. Chloe and Pink Flamingo Marketing hold no responsibility for the website after the website is finalised and live.
•  Websites are paid in full in advance of work carried out. If you have a payment plan, this must be complete and paid in full before the website goes live. 

Responsibilities of the client and the company

• Pink Flamingo marketing will endeavour to provide high quality, tailored services and training to the client upon entering into a contract in the time frame specified

• Pink Flamingo marketing will arrive on time for the consultation sessions and provide all services agreed upon.

• Pink Flamingo Marketing will retain professional conduct throughout the contract and will ensure clients’ information is treated confidentially.

• Clients are required to submit their objectives and any preparation 48 hours (excluding weekends) prior to their appointment, in order for Pink Flamingo Marketing to fully prepare for the consultation or mentoring.

• The client must arrive on time for consultation sessions. Any late arrivals will be deducted from session time. Pink Flamingo Marketing must be notified if the client is late, or expects to be late. 

• The Client understands that Pink Flamingo Marketing services and consultation sessions are aimed solely at improving their business and are not therapy sessions, nor do these sessions intend to address any personal aspects of the clients life.

Fees and Payments

Pink Flamingo operates a professional service and strictly adheres to its late payment policy. 

• Payment is required in advance for Pink Flamingo Marketing services. Late payment may result in work being delayed or not continued at the discretion of Pink Flamingo Marketing. Any late payments against contracts will result in an additional late payment charge of £50 per day
• If the client fails to attend a session for any reason at the booked time and date, the client will forfeit the full session fee that they have paid in advance
• Upon execution of this agreement, the client shall be responsible for the full fee. If the session is cancelled by the client any session for any reason, there will be no refund. For rearrangements please see above.
• If a session (under exceptional circumstances) is cancelled due to Pink Flamingo Marketing having technical difficulties or for any reason Pink Flamingo Marketing cannot attend, your session will be rearranged or refunded as requested.

Payment Instalments

• Payment instalments may be available for your sessions or project if Chloe agrees to this. 
• If you opt for payment instalments, you will be charged monthly on the same date as your first payment. These payments cannot be cancelled or postponed.
• Your sessions are required to be paid in advance and to be taken between your payment dates and cannot be transferred to other dates or months outside of this period.
• Any session changes are subject to availability in the calendar and Pink Flamingo cannot guarantee that alternative sessions are available for you.
• Websites must be paid for in full before the website goes live.
• Anyone signing up for payment instalments will be accepting and entering into these terms.

 Limitation of liability

Intellectual property

• Pink Flamingo Marketing is the owner or the licensee of all Intellectual Property Rights related to the materials and content used within consultations and all training materials.
• No Pink Flamingo Marketing content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by Pink Flamingo Marketing. 
• No Pink Flamingo Marketing content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by Pink Flamingo Marketing.
• While reasonable efforts are made to include accurate and timely information on the website, Pink Flamingo Marketing makes no guarantees as to its accuracy. Pink Flamingo Marketing assumes no liability or responsibility for any errors or omissions in the content of the Site.
• While reasonable efforts are made to include accurate and timely information on the website, Pink Flamingo Marketing makes no guarantees as to its accuracy. Pink Flamingo Marketing assumes no liability or responsibility for any errors or omissions in the content of the Site.

Pink Flamingo Marketing is permitted to revise these terms at any time. You are bound by any such revisions so please review the terms of business on a regular basis