PINK FLAMINGO MARKETING TERMS OF BUSINESS

Services and Communications

• Any correspondence about work must be made through email. Please only contact me through in an emergency by phone or WhatsApp.

• Due to most of my work being carried out via calls and video calls, I ask clients not to call without an appointment, so as to respect other clients.

• Each consultation appointment must be booked and paid through the Pink Flamingo Marketing online booking system- Calendly.

• Consultations always take place over online Zoom. Any in-person consultations incur travel expenses.

• No refunds will be issued for cancellations, and any requests to reschedule appointments must be made 7 days prior to the appointment, with requests made via email direct to Chloe at Pink Flamingo Marketing.

• Appointments can only be rearranged one week in advance (subject to availability) Please use the Calendly booking system to rearrange any appointments. Frequent appointment changes may refer a charge.

Bookings

1. Each consultation appointment must be booked and paid in advance through the Calendly online booking system.
2. Any requests to rearrange appointments must be made 7 working days prior to the appointment, with requests may via email direct to Chloe. 
3. Clients are required to submit their preparation through the questionnaire delivered in the booking process 48 hours (excluding weekends) prior to their appointment, in order for Pink Flamingo Marketing to fully prepare for the consultation or mentoring.
4. Refund Policy – upon execution of this agreement, you shall be responsible for the full fee. If you cancel any session for any reason, you will receive no refund. For rearrangements please see above.
5. If you fail to attend a session for any reason at the booked time and date, you will forfeit the full session fee where you have paid in advance.
6. You as the client must arrive on time for your sessions. Any late arrivals will be deducted from your session time. Please notify Pink Flamingo Marketing via email if you are late, or expect to be late. No refunds are given for no-shows.
7. If the session does not go ahead due to Pink Flamingo Marketing having technical failures or for any reason Pink Flamingo Marketing cannot attend, your session will be rearranged or refunded as requested.

Additional Work

Any additional services required will be calculated and quoted on a project basis, and always upon by the client before being carried out. 

Workshops

Booking for workshops are to be made through the Calendly booking system. No spaces can be held without payment and no refunds will issued for cancellations. 

In the event of the workshop being cancelled by Pink Flamingo Marketing, then a full refund will be given, or your place transferred onto a new workshop date of the same value. 

Any complimentary sessions included in workshop packages have 90 days to be held from the date of the workshop.  

For online courses, if so any reason the workshop cannot go ahead due to Pink Flamingo Marketing receiving technological difficulties, then a full refund will be given, or your place transferred onto a new workshop date of the same value. 

Online courses and group programmes

Booking for online courses must be made through the Pink Flamingo Marketing website in acceptance of terms & conditions. No refunds will be given for unused courses. The only acceptation where a refund will be issued is with full evidence the client has given full attention and carried out course materials and exercises, but is dissatisfied.  

Responsibilities of the client and the company

• Pink Flamingo marketing will endeavour to provide high quality, tailored services and training to the client upon entering into a contract in the time frame specified

• Pink Flamingo marketing will arrive on time to consultation sessions and provide all services agreed upon in the contract. 

• Pink Flamingo Marketing will retain professional conduct throughout the contract and will ensure clients’ information is treated confidentially.

• Clients are required to submit their objectives and any preparation 48 hours (excluding weekends) prior to their appointment, in order for Pink Flamingo Marketing to fully prepare for the consultation or mentoring.

• The client must arrive on time for consultation sessions. Any late arrivals will be deducted from session time. Pink Flamingo Marketing must be notified if the client is late, or expects to be late. 

• The Client understands that Pink Flamingo Marketing services and consultation sessions are aimed solely at improving their business and are not therapy sessions, nor do these sessions intend to address any personal aspects of the clients life.

Fees and Payments

Pink Flamingo operates a professional service and strictly adheres to its late payment policy. 

• Payment is required in advance for Pink Flamingo Marketing services. Late payment may result in work being delayed or not continued at the discretion of Pink Flamingo Marketing. Any late payments against contracts will result in an additional late payment charge of £50 per day
• If the client fails to attend a session for any reason at the booked time and date, the client will forfeit the full session fee where they have paid in advance
• Upon execution of this agreement, the client shall be responsible for the full fee. If the session is cancelled by the client any session for any reason, there will be no refund. For rearrangements please see above.
• If a session (under exceptional circumstances) is cancelled due to Pink Flamingo Marketing having technical difficulties or for any reason Pink Flamingo Marketing cannot attend, your session will be rearranged or refunded as requested.
  

 Limitation of liability

Intellectual property

• Pink Flamingo Marketing is the owner or the licensee of all Intellectual Property Rights related to the materials and content used within consultations and all training materials.
• No Pink Flamingo Marketing content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by Pink Flamingo Marketing. 
• No Pink Flamingo Marketing content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by Pink Flamingo Marketing.
• While reasonable efforts are made to include accurate and timely information on the website, Pink Flamingo Marketing makes no guarantees as to its accuracy. Pink Flamingo Marketing assumes no liability or responsibility for any errors or omissions in the content of the Site.
• While reasonable efforts are made to include accurate and timely information on the website, Pink Flamingo Marketing makes no guarantees as to its accuracy. Pink Flamingo Marketing assumes no liability or responsibility for any errors or omissions in the content of the Site.

Pink Flamingo Marketing is permitted to revise these terms at any time. You are bound by any such revisions so please review the terms of business on a regular basis