PINK FLAMINGO MARKETING TERMS OF BUSINESS
Terms of Business
Consultations are booked with the time agreed and Pink Flamingo always ensures that one-to-ones or Skype calls take place on time and finish on time. If there is a genuine fault on the line, Pink Flamingo will take this into consideration but reserves the right to stick to the allocated time. There is a 48-hour cancellation policy on consultations where no refunds will be issued for any appointments cancelled within this timeframe.
Monthly Retainer Clients
On agreements of the retainer package and contract, the first invoice will be raised and will need to be paid in advance of any work carried out.
Invoices are raised in advance of work commencing and payment must be completed within 7 days.
After the first month has been completed with satisfaction to the client and Pink Flamingo, then the contact will continue with an 8 week cancellation period as noted below. This essentially gives you a 30-day cooling off period at the start of your retainer.
Invoices will then be raised monthly and paid in advance of work carried out.
Any additional services required will be calculated and quoted on a project basis, and always agreed upon by the client before being carried out. There will never be any hidden surprises!
Pink Flamingo operates a professional service and strictly adheres to its late payment policy. No work is carried out without payment, so any late payments for monthly retainer clients will result in no results until the payment has been received.
Cancellation of services
Clients on a retainer package are required to give 8 weeks written notice after the first 30-day cooling off period.
With one-off consultations and mentoring, appointments can be rearranged once, but no refunds are to be given for cancelled meetings.